Kommersant spoke about the refusal of retail chains that left Russia to return money for gift certificates
Buyers faced a massive refusal to return funds for purchased gift cards and certificates in retail chains that suspended work in Russia amid the war in Ukraine, Kommersant writes.
Such problems, for example, are observed in Mothercare and Levi`s stores. Holding Inditex, which owns Zara, Massimo Dutti, Bershka, Oysho, Pull & Bear and Stradivarius stores, offers customers to extend the validity of gift cards.
Oleg Pavlov, head of the Public Consumer Initiative organization, told the newspaper that the number of complaints about the impossibility of returning money for certificates has been growing in recent months. According to him, there are now tens of millions of rubles on Russian gift cards.
“We see signs of crimes in a number of foreign companies, in the coming weeks we will send an appeal to the prosecutor’s office and the Ministry of Internal Affairs in order to return buyers’ funds“ hung up ”on certificates,” Pavlov said.
The press service of Rospotrebnadzor, in a commentary to “Moscow speaking”, explained the procedure for the return of funds: this can be done through the company’s support service or by making an application to refuse a gift card with a requirement to return the unused balance.