Mobile operators and Ukrtelecom agree to provide communication to Ukrainians, even if there are no funds on their accounts.
“We are doing everything possible to keep everyone in touch even with a zero balance,” the press service of Vodafone Ukraine said in a commentary to Interfax-Ukraine.
Ukrtelecom reported that the decision not to disconnect subscribers for non-payment, as well as subscribers with a zero balance from the provision of services, was made by the operator this morning.
“Now we have more than 50,000 Internet service clients in dynamics, who could be affected by disconnection for non-payment. But we decided not to disconnect our subscribers,” Mykhailo Shuranov, director of corporate communications at Ukrtelecom, told the agency.
The lifecell press service also stated that they are ready to support their subscribers.
“In order for our subscribers to be able to contact their relatives and friends at any time, lifecell charges all its users a package of services at no additional charge. It contains 30 minutes for calls to any number in Ukraine and 5 GB of mobile internet. It can be used for 30 days,” the operator’s press service told the agency.
Therefore, the priority of lifecell is the continuity in the provision of mobile services.
As of 13:35 Thursday, the operator’s mobile network is operating normally. However, the operator warns that in conditions where millions of people simultaneously make calls, from time to time the connection may not occur the first time.
Kyivstar is working on options for resolving this situation, and there will be communication on this issue in the near future.
As previously reported, the National Center for Operational and Technical Management of Telecommunications Networks of the State Service for Special Communications addressed operators with a recommendation not to disconnect from mobile communications and access to the Internet subscribers who do not have enough funds on their account or have a debt.
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